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Smartphones, smart speakers and AI assistants have all helped to increase the relevance of voice search as far as technology trends in the travel industry are concerned. In particular, a growing number of travel customers are using voice search to find and book airline tickets, hotel rooms and travel experiences.

On top of this, voice control is also playing a growing role in actual travel experiences too. Within hotel rooms, voice-controlled devices can be used to control lighting and heating within rooms, or to obtain tourist information without needing to speak to a member of staff. This is likely to continue to expand into other areas of the industry too.

Robotics technology is one of the most exciting forms of travel technology and it is constantly improving. Within hotels, for example, robots have been used in concierge-like roles, helping to greet guests when they arrive and provide information. Some hotels have expanded their use further still, involving them in cleaning and luggage handling.

Within restaurants, robots can potentially have a role in food preparation and food service. In airports, they can be used to detect concealed weapons, while some manufacturers are also using robotics to create luggage cases that intelligently follow you. Moreover, travel agents are using robots for pre-screening, making waiting times more productive for customers.

As with many other technology trends within the travel industry, the uses for robots have actually increased in response to COVID, especially as they have the potential to reduce human-to-human contact.

Another important form of travel tech is the ability to accept contactless payments. This will allow travel companies to process payments much more quickly, including in situations where customers do not have access to cash, or their credit or debit card. It can also enhance the customer experience, because it is a time saver.

The availability of contactless payments started as a convenience, but it has emerged as a key part of tourism marketing in the wake of the coronavirus pandemic. With travellers nervous about the spread of the virus, many are reluctant to handle cash. Using contactless payments as much as possible can also protect your own staff.