Software Support

Maintain, support, and improve your software for scale

The software life cycle never ends. From technical investigations to priority bug fixing and change requests, your software will be continuously maintained, even if we didn’t develop it.

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TRUSTED BY LEADING COMPANIES

Why your business needs software support:

As your business grows and changes, and updates in technology roll in, you may find that your software doesn't work as well for your business as it used to.

For this reason, it's important to have a live support team catering to the upgrades and improvements needed for your software. You need to ensure your users continuously gain the maximum benefits from your software’s functionality, and that is done through continuous support and feature iterations.

As leaders in the software development space, we believe that great software is the perfect combination of artistry, engineering, and people, and that is how we help our clients grow sustainable and scalable businesses.

Ongoing support

For ongoing development, delivery and support of your software product.

Monthly improvements

We ensure that your software is adequately improving and upgraded every month.

Security

To keep your software running smoothly and securely.

Data-Driven

Our team ensures all decisions, planning, and execution is data-driven.

Fully functional

We ensure your software is always readily available and fully functional.​

Experience

Decade of experience means you can rest assured knowing we know what's best.

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The software support process

You are given access to a live support team that will cater to your change requests and any platform issues that might arise. These small bugs are part of the software development process but you can rest assured knowing our team is there no matter what happens.

We pride ourselves on the way we rapidly resolve issues.

Team structure

Project managers

Responsible for overall project planning. Your Project Manager works with the Software Maintenance and Support team to make sure the daily development progress is aligned to the overall product vision and roadmap. Your Project Manager will manage within the scope and within budget.

Software developers

Your Software Developers are responsible for building, maintaining, and supporting your software product. High-quality code is delivered through agile development practices such as Acceptance Test-Driven Development (ATDD) that provides a strong emphasis on developer-tester-business customer collaboration.

Product specialists

Our Software Product Specialist will offer insight into how we can grow your product. We focus on areas such as:

Technology & Optimisation
User Uptake & User Flow/Experience
Improve Revenue Generation

Software support

Our Support & Maintenance team will offer 2nd & 3rd tier support for your software product.

Expert software across industries

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Clients Around The World
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Projects Delivered
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Lines Of Unique Code

Don't just take our word for it

etischool

SovTech has been extremely efficient right from the start. I've been more than please with the service.

ETISCHOOL, CEO

Get Your Bespoke Software Support Quote

Get in touch

Interested in bespoke software? Send us a message and we’ll respond as soon as possible to chat about your software requirements

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